Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") are a binding agreement between Zexora Technologies, Inc. ("Zexora," "we," "us," "our") and the business entity that registers for or uses the Zexora platform ("Customer," "you," "your").

You accept these Terms when you create an account, check the box agreeing to them during signup, purchase a subscription, or otherwise access or use the Services. If you accept on behalf of a company or other organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not create an account and do not use the Services.

Our Privacy Policy is incorporated into these Terms by reference. Where we have signed a separate written agreement, order form, or data processing agreement with you, that document controls to the extent it conflicts with these Terms.

2. Definitions

• "Services" means the Zexora platform, including its websites, web applications, APIs, AI agents, voice and messaging features, integrations, and any related software, documentation, and support we make available.
• "Workspace" means the isolated company account provisioned for you, together with its records, settings, and connected accounts.
• "Authorized User" means an individual you permit to access your Workspace, including your employees, contractors, and agents.
• "Customer Data" means all data, content, files, records, recordings, messages, and other materials that you or your Authorized Users submit to, generate in, or connect to the Services, including data about your own customers and prospects.
• "Output" means content, recommendations, drafts, summaries, classifications, scores, diagrams, media, and other results generated by the Services' AI features.
• "End Customer" means an individual or business that interacts with you through the Services, such as a lead, customer, caller, or recipient of your messages.

3. Eligibility and accounts

3.1 Business use

The Services are offered for business and professional use only. You must be at least 18 years old and capable of forming a binding contract. The Services are not directed to children and are not intended for personal, family, or household purposes.

3.2 Registration information

You agree to provide accurate, current, and complete registration and billing information and to keep it up to date. We may suspend or refuse an account if information you provide is inaccurate or if we reasonably suspect fraud or abuse.

3.3 Credentials and account security

You are responsible for all activity that occurs under your Workspace and Authorized User accounts. You must safeguard passwords, passkeys, API keys, access tokens, and other credentials, require appropriate authentication for your Authorized Users, and promptly notify us at info@zexoratech.com of any suspected unauthorized access. Sharing a single login among multiple people is not permitted where your plan is licensed per user.

3.4 Responsibility for Authorized Users

You are responsible for your Authorized Users' compliance with these Terms. Any act or omission by an Authorized User that would breach these Terms is treated as your breach. You are responsible for the permissions and roles you assign within your Workspace, including any permission that allows an AI feature to take action automatically.

4. The Services

Zexora provides a unified business platform that may include, depending on your plan and configuration: customer relationship management; job, scheduling, and operations management; quoting and estimating; invoicing and revenue tools; a knowledge workspace and document intelligence; analytics and reporting; diagram intelligence; marketing and social media publishing; advertising tools; an AI receptionist and voice features; sales, collections, growth, procurement, inventory, and security agents; industry-specific modules; and developer and integration tooling.

Feature availability varies by subscription tier, industry provisioning, region, and the third-party accounts you connect. We may add, modify, or discontinue individual features as described in Section 15. Nothing in marketing material, product roadmaps, or beta descriptions is a commitment to deliver any particular feature.

4.1 Beta and preview features

Features identified as beta, preview, early access, or experimental are provided for evaluation, may change or be withdrawn at any time, may be less reliable than generally available features, and are excluded from any service commitment. They are provided "as is" and your use of them is at your own risk.

5. Subscriptions, trials and billing

5.1 Plans and payment processing

Paid Services are sold on a subscription basis. Fees, billing frequency, included allowances, and plan features are those presented at the time of purchase on our pricing page or in an order form. Payments are processed by our payment processor, Stripe. You authorize us and Stripe to charge your designated payment method for all amounts due. We do not store complete payment card numbers on our systems.

5.2 Free trials

We may offer a free trial for a stated period. Unless you cancel before the trial ends, your subscription converts to a paid subscription at the then-current rate for your selected plan and your payment method is charged. Trials are limited to one per business unless we agree otherwise, and we may modify or withdraw a trial offer at any time.

5.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period for another period of the same length, at the then-current rate, until cancelled. You may cancel at any time through your billing settings or the customer portal.

5.4 Cancellation and refunds

Cancellation takes effect at the end of the current billing period. You retain access through the end of the period you have paid for. Fees already paid are non-refundable and we do not provide credits or refunds for partial periods, unused allowances, or features you did not use, except where required by law or where we expressly state otherwise in writing.

5.5 Upgrades and downgrades

Upgrades take effect immediately and are charged on a prorated basis where our billing system supports it. Downgrades take effect at the start of the next billing period, and you may lose access to features, allowances, integrations, or stored data associated with the higher tier.

5.6 Failed payments and past-due accounts

If a charge fails, we may retry it and may suspend or limit access to your Workspace until the balance is paid. Amounts more than thirty (30) days past due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may recover reasonable costs of collection. Continued non-payment may result in termination under Section 16.

5.7 Price changes

We may change prices. We will provide at least thirty (30) days' notice before a price change applies to your subscription, by email or in-product notice. The new price applies at your next renewal. If you do not accept the change, your remedy is to cancel before that renewal.

5.8 Taxes

Fees are exclusive of sales, use, VAT, GST, and similar taxes. You are responsible for all such taxes other than taxes on our net income. If we are required to collect a tax, it will be added to your invoice.

6. Usage-based charges

Certain features are metered and may carry usage-based charges in addition to your subscription fee — for example AI receptionist and voice minutes, telephony and messaging volume, advertising spend you authorize, media generation, or storage above an included allowance.

Where a feature is metered, the platform records usage against your Workspace and that record is the basis for billing, absent manifest error. You are responsible for charges generated under your Workspace, including charges generated by automated or scheduled actions you have enabled. We recommend you review the limits and controls available in your settings.

Charges you incur directly with a third party — such as advertising spend billed by an ad network, or carrier fees billed by a telephony provider — are your responsibility and are governed by your agreement with that provider, even where you configure or authorize them through Zexora.

7. Customer Data and ownership

7.1 You own your data

As between you and Zexora, you own all Customer Data. We claim no ownership of it.

7.2 Licence to operate the Services

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, process, and otherwise use Customer Data solely to: provide, secure, and support the Services for you; perform the functions you request, including AI processing, publishing, and integration actions you initiate or schedule; prevent fraud and abuse; comply with law; and create backups. This licence exists only for as long as needed to provide the Services and meet our legal obligations.

7.3 We do not train public models on your data

7.4 Your responsibility for the data you bring

You represent and warrant that you have all rights, consents, and lawful bases necessary to submit Customer Data to the Services and to have it processed as described in these Terms — including for personal information about your End Customers, employees, callers, and message recipients. You are responsible for the accuracy, quality, and legality of Customer Data.

7.5 Sensitive data

Unless we have agreed otherwise in a signed written agreement, you must not submit to the Services any data subject to heightened regulatory regimes — including protected health information under HIPAA, full payment card data subject to PCI-DSS, government-issued identification numbers, biometric identifiers, or data of children under 13.

7.6 Data isolation

Each Workspace is provisioned with its own company identifier, and the Services are designed so that Customer Data and connected-account credentials are scoped to the Workspace that owns them and are not shared with other customers.

7.7 Export and deletion

You may export Customer Data through the features available in the Services during your subscription. After termination, see Section 16.3.

7.8 Aggregated and de-identified data

We may generate aggregated or de-identified statistics about how the Services are used — for example performance, reliability, and feature-adoption metrics — and use them to operate, secure, analyze, and improve the Services. Such data will not identify you, your Authorized Users, or your End Customers, and will not be shared in a form that could reasonably be used to re-identify them.

8. Acceptable use

You agree not to, and not to permit any Authorized User or third party to:

• use the Services in violation of any applicable law or regulation, or to infringe or misappropriate anyone's intellectual property, privacy, or publicity rights;
• send unlawful, unsolicited, or deceptive communications, including spam, or messages or calls that violate the TCPA, CAN-SPAM, telemarketing, do-not-call, or equivalent rules;
• upload or transmit malware, or attempt to gain unauthorized access to the Services, other customers' Workspaces, or any connected system;
• probe, scan, penetration-test, or attempt to defeat the security or rate limits of the Services without our prior written consent;
• reverse engineer, decompile, or attempt to derive source code from the Services, except to the extent this restriction is unenforceable under applicable law;
• copy, resell, sublicense, rent, or make the Services available to third parties as a service bureau, except as expressly permitted by your plan;
• use the Services to build or train a competing product or model, or to benchmark the Services for publication without our written consent;
• generate or distribute content that is defamatory, harassing, hateful, sexually exploitative of minors, or that promotes violence or illegal activity;
• use AI features to impersonate a real person deceptively, to generate content designed to mislead about its automated origin where disclosure is legally required, or to make automated decisions about individuals in a way that violates applicable law;
• interfere with or place an unreasonable load on the Services' infrastructure, or circumvent usage limits, metering, or billing;
• remove, obscure, or alter any proprietary notice in the Services.

We may investigate suspected violations. We may remove or disable content and may suspend access under Section 16 where we reasonably believe a violation has occurred or where continued access poses a risk to the Services, to us, or to others.

9. AI features and their limits

9.1 Nature of Output

The Services use artificial intelligence, including third-party large language models and other machine-learning systems, to produce Output. AI Output is probabilistic and may be inaccurate, incomplete, outdated, biased, or unsuitable for your purpose. Identical inputs may produce different Output. Output may resemble content generated for other users.

9.2 Human review is required

You are solely responsible for reviewing Output before relying on it, publishing it, sending it to an End Customer, or acting on it. Do not use Output as a substitute for professional judgment. Nothing produced by the Services is legal, financial, tax, accounting, medical, engineering, safety, or other professional advice, and it is not a substitute for a licensed professional.

9.3 Automated actions

Some features can act on your behalf — for example answering calls, drafting or sending messages, publishing social content, adjusting advertising, contacting debtors, or scheduling work. Where such a feature exists, it operates according to the settings and approvals you configure. You are responsible for the configuration you choose, including any decision to reduce or disable human approval, and for all resulting actions and charges.

9.4 Your responsibility for published Output

Content that you publish, send, or present to third parties is your content, regardless of whether the Services helped create it. You are responsible for ensuring it is accurate, non-infringing, properly disclosed where required, and compliant with the rules of any platform on which it appears — including advertising, endorsement, pricing, and disclosure rules.

9.5 No guarantee of results

We make no representation that use of the Services will produce any particular business outcome, including revenue, leads, collections, engagement, rankings, or cost savings.

10. Third-party services and connected accounts

The Services integrate with third-party platforms, and some features work only if you connect a third-party account — for example payment processing, telephony and voice, email delivery, social media publishing, advertising platforms, mapping, calendars, and mailbox import.

When you connect an account, you authorize us to access and use that account through its API on your behalf to perform the functions you enable. You are responsible for having the right to grant that access and for complying with the third party's own terms and policies. A third party may change, restrict, or discontinue its API, revoke access, or suspend your account, and this may disable Zexora features without notice. We are not responsible for third-party services, their availability, or their acts and omissions, and their use of your data is governed by their own terms and privacy policies.

Publishing credentials are scoped to the Workspace that owns the content. If a required credential is missing, the associated action will not be performed rather than being carried out through a different account.

11. Calls, recordings and messaging

Voice, receptionist, SMS, and email features carry specific legal obligations that rest with you as the party communicating with your End Customers. You are responsible for:

• Consent to record. Obtaining any consent required to record, transcribe, or analyze a call. Some jurisdictions, including Florida, require the consent of all parties. You are responsible for configuring appropriate recording notices.
• Consent to contact. Obtaining and maintaining any consent required to place calls or send SMS or email, including prior express written consent where the TCPA requires it, and honoring opt-out and do-not-call requests promptly.
• Disclosure of automation. Making any disclosure required by law that a caller is interacting with an automated or AI system.
• Registration. Completing any carrier registration required for messaging, such as A2P 10DLC, and providing accurate information for it.
• Content. The content of all calls and messages sent through your Workspace.

Carriers and platforms may filter, delay, or block messages and calls for reasons outside our control. We do not guarantee delivery.

12. Intellectual property

12.1 Our rights

The Services, and all software, models, interfaces, designs, text, graphics, documentation, trademarks, and other materials we provide, are owned by Zexora or our licensors and are protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription for your internal business purposes. All rights not expressly granted are reserved. "Zexora" and our logos are our trademarks and may not be used without our written permission.

12.2 Output

As between you and Zexora, and subject to your payment obligations and the rights of third-party model providers and rights holders, we do not claim ownership of Output generated for you. Because AI systems can produce similar Output for different users, we cannot and do not warrant that Output is unique or that it does not infringe third-party rights.

12.3 Feedback

If you send us suggestions, feature requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or obligation to you.

12.4 Copyright complaints

If you believe content on the Services infringes your copyright, contact us at info@zexoratech.com with the information required by the Digital Millennium Copyright Act. We may remove content and terminate repeat infringers.

13. Confidentiality

Each party may receive non-public information of the other that is designated confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and contractors who need it and are bound by comparable obligations. These obligations do not apply to information that is public through no fault of the receiving party, was already known to it without restriction, is independently developed, or is lawfully received from a third party. A party may disclose confidential information if legally compelled, giving reasonable prior notice where lawful.

14. Security

We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, including encryption in transit, access controls, per-Workspace data isolation, and support for strong authentication such as passkeys.

No system is completely secure. We do not warrant that the Services will be free from unauthorized access. You are responsible for your own security practices, including managing credentials and access, configuring roles appropriately, and promptly removing Authorized Users who should no longer have access.

If we become aware of a breach of security leading to the unauthorized disclosure of Customer Data, we will notify you without undue delay and provide information reasonably available to us.

15. Availability and changes

We aim to keep the Services available but do not commit to any uptime level unless a separate written service level agreement applies. The Services may be unavailable for planned maintenance, emergency maintenance, or reasons beyond our control, including third-party provider failures.

We may modify, improve, or discontinue features. If we discontinue a material feature you actively use, or make a change that materially reduces core functionality, we will use reasonable efforts to notify you in advance by email or in-product notice.

16. Suspension and termination

16.1 By you

You may cancel your subscription at any time as described in Section 5.4.

16.2 By us

We may suspend or terminate your access, in whole or in part, if: you materially breach these Terms and do not cure the breach within ten (10) days of notice, where the breach is curable; your account is past due; your use poses a security, legal, or operational risk to the Services, to us, or to others; we are required to do so by law or by a third-party provider; or you use the Services in a way that violates Section 8. We may suspend immediately and without notice where the risk is urgent. We may also terminate for convenience on thirty (30) days' notice, in which case we will refund any prepaid fees for the unused portion of your term.

16.3 Effect of termination

On termination, your right to access the Services ends and scheduled or automated actions stop. For thirty (30) days after termination you may request an export of Customer Data at info@zexoratech.com. After that period, we may delete Customer Data from active systems, subject to backup cycles and any legal retention obligation. Export your data before you cancel. Termination does not relieve you of the obligation to pay amounts already accrued.

16.4 Survival

Sections 7.1, 7.4, 8, 9, 12, 13, 16.3, 17, 18, 19, 20, and 22, and any accrued payment obligation, survive termination.

17. Disclaimers

Except as expressly stated in these Terms, the Services, including all Output, are provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, Zexora and its suppliers disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranty arising from course of dealing or usage of trade.

Zexora does not warrant that the Services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that Output will be accurate, complete, current, lawful, original, or fit for your purpose; or that the Services will meet your requirements or produce any particular result.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by law.

18. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, loss of use, or loss or corruption of data, arising out of or relating to these Terms or the Services, whether in contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Zexora's total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total fees you paid to Zexora for the Services in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limitations do not apply to your payment obligations, to either party's indemnification obligations, to your breach of Section 8, or to liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. The parties agree that these limitations are an essential basis of the bargain and apply even if a limited remedy fails of its essential purpose.

19. Indemnification

You will defend, indemnify, and hold harmless Zexora and its officers, directors, employees, and agents from and against any third-party claim, and any resulting loss, damage, liability, settlement, penalty, cost, and reasonable attorneys' fees, arising out of or relating to: (a) Customer Data, including a claim that it infringes or misappropriates a third party's rights or was collected or used unlawfully; (b) your use of the Services in violation of these Terms or applicable law; (c) content you publish, send, or present that was created with the Services; (d) calls, recordings, or messages made through your Workspace, including TCPA, wiretapping, and do-not-call claims; or (e) a dispute between you and an End Customer, Authorized User, or third-party platform.

We will notify you promptly of the claim, give you sole control of the defense and settlement (provided any settlement that imposes an obligation on us requires our consent), and provide reasonable cooperation at your expense.

20. Governing law and disputes

20.1 Governing law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20.2 Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by sending a written description of it to info@zexoratech.com. The parties will attempt in good faith to resolve it for thirty (30) days from receipt.

20.3 Venue

If a dispute is not resolved informally, it will be brought exclusively in the state or federal courts located in Hillsborough County, Florida. Each party consents to the personal jurisdiction of those courts and waives any objection based on venue or inconvenient forum. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20.4 Jury trial and class action waiver

Each party knowingly and voluntarily waives any right to a trial by jury. Disputes must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

20.5 Time limit

Any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after it accrues, or it is permanently barred, except where a longer period is required by law.

21. Changes to these Terms

We may update these Terms. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide at least thirty (30) days' notice by email to your account address or by in-product notice before they take effect.

Your continued use of the Services after the effective date of a change means you accept the updated Terms. If you do not accept them, you must stop using the Services and cancel your subscription before the change takes effect.

22. General terms

22.1 Entire agreement

These Terms, the Privacy Policy, and any order form or signed agreement referencing them are the entire agreement between the parties on this subject and supersede all prior understandings. Any purchase order or vendor terms you issue are of no effect.

22.2 Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets that is not a competitor of ours. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any other attempted assignment is void.

22.3 Independent contractors

The parties are independent contractors. These Terms create no partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

22.4 Force majeure

Neither party is liable for a failure or delay in performance (other than payment) caused by events beyond its reasonable control, including natural disaster, hurricane, war, terrorism, labor dispute, government action, internet or utility failure, or failure of a third-party provider.

22.5 Severability and waiver

If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions stay in force. A failure to enforce a provision is not a waiver of it.

22.6 Notices

We may give notice by email to your account address, by posting in the Services, or by posting on this page. You must give notice to info@zexoratech.com. Notice is effective on the day it is sent or posted.

22.7 Export and sanctions

You represent that you are not located in, and are not a national of or controlled by a party in, a country subject to U.S. embargo, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws.

22.8 U.S. government users

The Services are "commercial computer software" and "commercial computer software documentation." Government use is subject to the restrictions in FAR 12.212 and DFARS 227.7202, as applicable.

22.9 Publicity

We will not use your name or logo in marketing material without your prior written consent.

22.10 Headings and interpretation

Headings are for convenience only. "Including" means "including without limitation." The English version of these Terms controls.

23. How to contact us

Questions about these Terms, or legal notices, should go to:

Zexora Technologies, Inc.
Email: info@zexoratech.com
Web: www.zexoratech.com